Why should I create a Support Center account?

Having a user account will give you access to view all the tickets you have placed, past and present. It will also allow you to view the status of any open tickets, respond to or add to any open tickets, and even see tickets you've been CC'd on instead of having them get lost in an endless sea of emails.

How to create a Support Center account

Creating a user account is easy. Just visit https://hbiowarner.zendesk.com/ and click the Sign In button in the upper right-hand corner.

Next, click Sign Up as shown in the photo below and it will take you through the quick steps to set up your account.

You will need to give a full name, email address, and click the I’m not a robot button (if present) to sign up.

The system will then send a verification email to the address you provided. Open that email and click on the link within.  It will ask you to login and you'll be able to see all your tickets.  

Using your new Support Center account

Once logged in, you can view all of our Online Help articles.

My Activities

When you click on your name in the upper right-hand corner and select My Activities, you are able to view all your tickets.

The My Activities view will look something like the screenshot below. You can search by status type, My requests, and Requests I’m CC’d on.  The My activities view will show the ticket number, title, last ticket activity, and status. If the status is pending, it will say “Awaiting your reply.”

To view more information about any ticket, click on it to open.  It will show all back-and-forth comments with the oldest comments at the top and newest ones at the bottom.  Just like in an email, you can respond to us here and even attach a file.

Rate the Article 

Users can state whether they found the article helpful by answering the following question after the article:

This feedback will help to highlight helpful articles when performing searches.  

Add comments to articles

If you have any comments or questions pertaining to the article, please feel free to add a comment at the bottom of the article.  You will need to be signed in to do this action.

Follow an Article

Users can click on the "Follow" button at the top of an article, if they would like to be alerted if any changes occur within the article.  

This completes the create a Support Center account and the initial orientation. We hope this information helps, and please contact us if you have any problems creating or using your Support Center account.